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CUSTOMER CARE

Have any questions or concerns ? We’re always ready to help! Call us at +1 (304) 433 9604 / +1 (304) 283 0179 or send us an email at info@enfinshop.com

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FAQ

SHIPPING
How do I track my order?

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Our customer care team will provide you with a tracking ID for your order. Once you receive the tracking ID, you can use it to monitor the status and location of your order. If you have any further questions or need assistance, our customer care representatives will be happy to help.

 

Our Delivery Options:

We offer various delivery options to suit your needs:

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  1. Standard Delivery: Our standard delivery service ensures your order reaches you within the estimated delivery time frame.

  2. Express Delivery: For urgent orders, we provide express delivery options to deliver your items quickly.

  3. Same-Day Delivery: In selected locations, we offer same-day delivery for orders placed within a specified time frame.

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How do I return an item?

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To return an item, please contact our customer care team.

​Our customer care representatives will guide you through the return process. Ensure you have the original receipt, the product in its original packaging, and confirm that the product is undamaged before initiating the return.

 

Return Policy:
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  • Return Period: You may return items within 15 days of purchase.

  • Refund: We will refund the product price.

  • Requirements for Return:

    • Provide the original receipt.

    • Ensure the product is in its original packaging.

    • The product must be undamaged.

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